Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 5 December 2, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk, the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner, where innovation meets expertise. In today’s installment, we explore one of the most defining elements of Strategic Service Excellence: culture —not as a buzzword or slogan,