Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 4 November 26, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Organizations often invest heavily in new tools, new platforms, and new capabilities—yet still struggle to elevate customer satisfaction or operational performance. Why? Because technology can only accelerate what already exists. If your underlying processes are unclear, inconsistent, or outdated, new system