Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 6 December 4, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. In today’s rapidly evolving service landscape, automation is everywhere — from digital assistants and workflow orchestration platforms to AI-powered decision engines. But despite its transformative potential, automation alone doesn’t guarantee progress.  In fact, when organizations rush to automate without in

Series: The Human-Centered Enterprise — Balancing Technology, Trust & Transformation - Installment #7 November 10, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk, the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner, where innovation meets expertise. As organizations continue their digital transformation journeys, many are discovering that advanced technology alone does n

The Culture in Digital Transformation: The Human + Business Synergy – Part 4 September 24, 2025 By Victor Zhagui, President & Senior...