Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 4 November 26, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Organizations often invest heavily in new tools, new platforms, and new capabilities—yet still struggle to elevate customer satisfaction or operational performance. Why? Because technology can only accelerate what already exists. If your underlying processes are unclear, inconsistent, or outdated, new system

Strategic Service Excellence: Transforming People, Processes & Outcomes - Installment 2 November 21, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk, the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner, where innovation meets expertise. In today’s rapidly evolving business landscape, successful transformation requires more than technology upgrades or new digital tools. Or

Strategic Service Excellence: Transforming People, Processes & Outcomes - Installment 1 November 19, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk, the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner, where innovation meets expertise. Today’s business landscape is moving faster than ever. Organizations continue to invest in new software, AI tools, cloud platforms, and a