Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 8 December 11, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk, the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner, where innovation meets expertise. As we reach the final installment of our Strategic Service Excellence series, we conclude with the model that ties it all together: Servic

Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 7 December 8, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk, the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner, where innovation meets expertise. In today’s rapidly evolving business landscape, organizations often fall into the trap of measuring activity instead of impact. Teams deliv

Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 6 December 4, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. In today’s rapidly evolving service landscape, automation is everywhere — from digital assistants and workflow orchestration platforms to AI-powered decision engines. But despite its transformative potential, automation alone doesn’t guarantee progress.  In fact, when organizations rush to automate without in

Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 5 December 2, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk, the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner, where innovation meets expertise. In today’s installment, we explore one of the most defining elements of Strategic Service Excellence: culture —not as a buzzword or slogan,

Strategic Service Excellence: Transforming People, Processes & Outcomes - Installment 2 November 21, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk, the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner, where innovation meets expertise. In today’s rapidly evolving business landscape, successful transformation requires more than technology upgrades or new digital tools. Or

Strategic Service Excellence: Transforming People, Processes & Outcomes - Installment 1 November 19, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk, the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner, where innovation meets expertise. Today’s business landscape is moving faster than ever. Organizations continue to invest in new software, AI tools, cloud platforms, and a