Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 7 December 8, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk, the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner, where innovation meets expertise. In today’s rapidly evolving business landscape, organizations often fall into the trap of measuring activity instead of impact. Teams deliv