Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 7 December 8, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk, the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner, where innovation meets expertise. In today’s rapidly evolving business landscape, organizations often fall into the trap of measuring activity instead of impact. Teams deliv

Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 6 December 4, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. In today’s rapidly evolving service landscape, automation is everywhere — from digital assistants and workflow orchestration platforms to AI-powered decision engines. But despite its transformative potential, automation alone doesn’t guarantee progress.  In fact, when organizations rush to automate without in