Strategic Service Excellence: Transforming People, Processes & Outcomes -Installment 3 November 24, 2025 By Victor Zhagui, President & Senior Consultant, EZ Solution Int. Welcome back to EZ’n Talk , the official blog of EZ Solution International — Your Trusted IT Consulting & Digital Transformation Partner , where Innovation, Execution, Expertise, and Trust  guide every transformation we deliver. Elevating Workforce Capability: Training as a Strategic Asset, Not a Checkbox In